We value our customers above all else. Your privacy and protection is very
important to us, and will not be compromised. Our company and this web site maintain
that your information is safe and secure, and we have taken the measures needed
to ensure this. Any information provided by our customers is never shared, sold,
or released to any third party.
Your privacy is important to us. To better protect your privacy we provide this
notice explaining our online information practices and the choices you can make
about the way your information is collected and used. To make this notice easy to
find, we made it available on our homepage and at every point where personally identifiable
information may be requested.
dxmedico.com recognizes your right to confidentiality and has a firm commitment
to ensuring your privacy. This recognition guides every decision we make about how,
where, and when to collect information. The personal information we do collect allows
us to provide you with an exemplary shopping and ordering experience. The information
you share with dxmedico.com is kept strictly confidential and fully secure.
dxmedico.com will never sell, distribute, or otherwise misuse this information.
If you have any questions or concerns about this statement, or about the way your
information is collected and used, please Contact Us.
We are doing all we can to make sure you and your information as as passed
to us will remain private
Your IP address is used to help identify you and to gather broad demographic information
your information so you don't have to re-enter it each time you visit our site.
Our site's registration form requires users to give us contact information, like
their name and email address, and unique identifiers.
We use customer contact information from the registration form to send the user
information about our company. The customer's contact information is also used to
contact the visitor when necessary if they have subscribed to the mail list. Users
may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers
are collected to verify the user's identity and for use in our record system. This
site may contain links to other sites. We are not responsible for the privacy practices
or the content of such web sites. Our site uses an order form for customers to request
information, products, and services.
We collect visitor's contact information and unique identifiers. Contact information
from the order form is used to send orders and information about our company to
our customers. The customer's contact information is also used to get in touch with
the visitor when necessary. Users may opt-out of receiving future mailings. Unique
identifiers are collected from Web site visitors to verify the user's identity and
for use as account numbers in our record system.
Security: This site has security measures in place to protect the loss, misuse and
alteration of the information under our control. All data is protected using the
most advanced methods available. We do not store financial information like credit
card numbers or personal information like social security numbers on this site.
Un-Subscribe: This site gives users the following options for removing their information
from our database to not receive future communications or to no longer receive mail
This site gives users the following options for changing and modifying information
previously provided. You can send email to us by visiting our Contact Page
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED
AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
At dxmedico.com, we value your relationship, and want you to know we respect
your privacy. We are committed to protecting your private personal health information,
and we will only use and disclose your personal health information as necessary
to provide you with health care products and services. Protected health information
(PHI) is any information that we possess, use and disclose that identifies you and
relates to your past, current or future physical and mental health condition or
illness and the health care products and services that have been provided to you.
This purpose of this "Notice of Privacy Practices" (Notice) is to help you understand
our legal duties to protect your PHI and how we may use and disclose your PHI in
relation to your past, present and future physical or mental health condition or
illness and its treatment. The use and disclosure of your PHI will primarily involve
the health care products and services that we provide you, such as dispensing your
prescriptions. Specifically, we will use and disclose your PHI as necessary in providing
treatment to you, obtaining payment for health care products and services provided
to you and other health care operations as described later in this Notice. This
Notice also describes your legal rights related to your PHI that is in our possession.
We take the obligations described in this Notice very serious, because we are legally
required to comply with this notice, and because we respect you and your right to
Your PHI will only be used and disclosed as described in this Notice:
Should a situation requiring use and disclosure of your PHI that is not described
in this Notice occur, we will obtain your written authorization before the use and
disclosure. At some future date it may be necessary for us to revise this Notice.
If this occurs, we will post the revised Notice in the pharmacy and, if you request,
provide a written Notice to you.
The Health Insurance Portability and Accountability Act of 1996 (HIPAA), provides
you with several rights related to your PHI. These rights are summarized below.
If you would like more information about your rights, please ask to speak with our
Privacy Officer at the address or telephone number above.
Right to Receive Notice of Privacy Practices: You have the right to receive this
written Notice of Privacy Practices describing how we will protect your PHI and
your rights related to PHI. You are entitled to request this written Notice at any
Right to Request Limitation of Use and Disclosure of PHI:
You have the right to request a limitation on our use and disclosure of your PHI.
But please be aware that we may not be able to agree to your requested limitation
if it results in our not being able to provide health care products and services
to you or if we are required to use and disclose the PHI under federal or state
law. All requests for limitation on the use and disclosure of your PHI must be submitted
to our Privacy Officer in writing using a form that we will provide to you.
Right to Review and Receive a Copy of Records:
You have the right to review or receive photocopies of our records that contain
your PHI, to the extent that these records are part of a designated record set as
defined by HIPAA. The most common type of records are your prescriptions on file
with us, our patient profile for you and our billing records for health care products
and services that have been provided to you. If you wish to review or obtain a copy
of a family member's PHI you may need to complete a "Right to Access and Consent
for Release of PHI to Patient's Authorized Representative". This is of course subject
to any limitations on use and disclosure of PHI we have on file for that family
member. We will be pleased to allow you to review such records meeting the requirements
of this Notice of Privacy Practices at no charge during normal business hours. However,
we may charge you a reasonable, cost-based fee for photocopies of the records, together
with any expenses for mailing, special courier, faxing and supplies necessary to
complete your records request.
If we are unable to provide our records to you, we will provide you a written explanation
of why we are not able to provide the records. Depending on the reason, you may
submit a written request for us to reconsider. All requests to review or receive
photocopies of our records that contain your PHI must be submitted to our Privacy
Officer in writing using a form that we will provide to you.
Right to Request Amendments to Records:
You have the right to request changes in the content of your PHI contained in our
records where you believe the content is incomplete, inaccurate or for some other
reason needs to be changed. We may not be able to agree to your requested change
if we no longer have the records or if the requested change would cause your PHI
to become inaccurate. If we are not able to agree to your requested change we will
notify you in writing as to why we are not able to agree. You will then have the
right to submit to us a written statement of disagreement, to which we may elect
to further respond in writing to you. All requests for change to your PHI in our
records must be submitted to our Privacy Officer in writing using a form that we
will provide to you.
Right to Request Confidential Communications: You have the right to request that
we communicate with you about your PHI in a confidential manner and only to locations
(such as a post office box) or by means (such as personal cellular telephone) specified
by you. All requests for confidential communications must be submitted to our Privacy
Officer in writing. using a form that we will provide to you.
Right to an Accounting of Non-Treatment, Payment and Operations (TPO)
You have the right to obtain an accounting of some of our disclosures of your PHI
made after April 14,2003. By accounting we main a written record of these disclosures.
Some of our disclosures of your PHI are not required by HIPAA to be included in
the accounting. Most notable among these are disclosures for purposes of TPO. Other
disclosures of your PHI that are not required to be included in the accounting are
disclosures make directly to you or that you have authorized, made to family, friends
and others who assist you with your care (caregivers) and made for other purposes
allowed by HIPAA. Please consult with our Privacy Officer for more information on
the disclosures not required to be included in the accounting.
We are required to provide an accounting of disclosures for the six (6) year period
immediately prior to the date of your request for the accounting; however, your
request for an accounting can be for a shorter period of time and cannot precede
the HIPAA compliance date. You may obtain from us, without charge, one accounting
during a twelve-month period. However, if you request additional accountings during
the same twelve month period we may charge you a reasonable, cost-based fee for
printing or photocopying of the accounting, together with any expenses for mailing,
special courier, faxing and supplies necessary to fulfill your request for the accounting.
If it becomes necessary for us to charge you for an accounting, we will notify you
in advance and allow you to withdraw or modify your request for the accounting.
All requests for an accounting of our disclosures of your PHI must be submitted
to our Privacy Officer in writing.
Right to File a Complaint:
You have the right to file a complaint if you believe that we have violated your
rights as described above, and to not fear retaliation or adverse action by us against
you for exercising your right. You can file the complaint with us directly, or with
the United States Department of Health and Human Services (HHS). Please be assured
that we will work with you to resolve any complaint including providing you with
the address for filing a complaint with HHS. If you have any concern about our privacy
practices or wish to file a complaint, please contact our Privacy Officer at the
address or telephone number of our pharmacy.
If you have any questions about any of your privacy rights as described, please
contact our Privacy Officer at the address or telephone number listed at the beginning
of this document.
Normal Pharmacy Activities Resulting in Uses and Disclosures of your PHI
The Health Insurance Portability and Accountability Act of 1996 (HIPAA), requires
that this "Notice" describe how we may use and disclose your protected health information
(PHI). These uses and disclosures are summarized below, but if you would like more
information about any of these please contact our Privacy Officer at the address
or telephone number of our pharmacy.
HIPAA regulations define treatment as "the provision, coordination, or management
of health care and related services by one or more health care providers, including
the coordination or management of health care by a health care provider with a third
party; consultation between health care providers relating to a patient; or the
referral of a patient for health care from one health care provider to another".
We will maintain records that contain your PHI and we will use and disclose your
PHI as necessary to provide health care products and services to carry out and support
your treatment. As a pharmacy, we will use and disclose your PHI as necessary to
maintain your patient profile, which includes information about you, your medical
condition, medications and prescription devices that you use, any allergies that
you may have and other information, such as any health insurance that you may have.
We will use and disclose your PHI in dispensing prescription medicines and related
products and services, including counseling you and your caregivers about proper
use of your medications. We will also use your patient profile to watch for medication
related problems, such a drug interactions and overuse or under use of your medications
that may present a risk to you. We may discuss such problems with your other health
care professionals, such as your physician or dentist, and through such discussions,
we may use and disclose your PHI. And of course, we will use and disclose your PHI
to you and your caregivers (if you allow us), in our discussions with you and your
caregivers about your treatment.
HIPAA regulations define payment, in relation to health care providers such as pharmacies,
as activities to obtain reimbursement for the health care products and services
that we provide to you. These activities include primarily billing you directly
or someone who pays for your health care, such as a family member or health insurance
company, for health care products and services that we provide to you. Activities
related to billing may include claims management, collections and related health
care data processing. Depending on who pays for the health care products and services
that we provide you, other activities may include eligibility determination; drug
coverage determination; medical necessity under a health plan; appropriateness of
care, or justification of charges; including prior authorization of drugs and services;
prospective and retrospective drug utilization review services.
Some examples of PHI that may be used and disclosed to collect payment are:
Name Address Birthdate Gender Social Security Number Insurance Member ID
Number Relationship to Insured Health Plan Information Health Care Provider Information
We will use and disclose your PHI to carry out the above activities as necessary
or required to obtain payment for the health care products and services that we
provide to you. In relation to this, public and private health care insurance programs
that may provide or pay for your health care can conduct audits, inspections and
investigations of us in relation to our activities and your activities. We may be
required to disclose your PHI to these programs for purposes of audits, inspections
and investigations. Health care operations: HIPAA defines health care operations
as those activities necessary and related to our providing of health care products
and services to you. These activities include, but may not be limited to, the following:
Conducting quality assessment and improvement activities, case management, disease
management and care coordination, contacting of health care providers and patients
with information about treatment alternatives and related functions that do not
Conducting or arranging for medical review, legal services and auditing functions,
including fraud and abuse detection and compliance programs.
Our pharmacy management and general administrative activities, including, but not
limited to, activities relating to implementation of and compliance with the requirements
We will use and disclose your PHI to carry out the above activities as necessary
or required, and especially to monitor and improve the quality of the health care
products and services that are provided to you by us and other health care professionals.
In addition to treatment, payment and health care operations as described above,
we may use and disclose your PHI for the following purposes:
Business associates: The health care system is very complex and as such we may not
be able to provide health care products and services to you without the involvement
of other businesses or persons. Depending on what these other businesses or persons
do for us, they may become "business associates" as defined by HIPAA. In many situations
it will be necessary for us to provide your PHI to these business associates so
that they can carry out the activities that we need to have performed in order to
provide you health care products and services. For patients that have health insurance
that includes a pharmacy benefit, one of our most common business associates is
a health insurance company or a pharmacy benefits company that processes claims
we submit for payment for health care products and services on your behalf. We have
written contracts with all of our business associates to whom we provide your PHI
so that they can carry out their activities on our behalf. In an effort to provide
you a level of comfort, you should know, these contracts require our business associates
to give us their assurance that they, like us, will protect the privacy of your
Communications with you concerning your health and treatment:
We want to do whatever we can to assist you with maintaining your health and obtaining
the most benefit from your treatment. We routinely monitor your prescription medications
for appropriateness and take other steps to help you use your medication properly.
For example, if you forget to obtain a refill of your medication, we may contact
you to remind you to obtain the refill. We may also call you or send you materials
regarding products and services that we believe may be of benefit to you. In the
event that a pharmaceutical manufacturer or the Food and Drug Administration (FDA)
is to issue a medication recall, we may contact you if you are taking the medication
subject to the recall.
Federal and state government agencies:
We may disclose your PHI to federal and state government agencies for a variety
of purposes, most of which are directed at monitoring health care quality and safety,
government programs related to health care and our compliance with laws applicable
to health care. For example, the United State Drug Enforcement Administration (DEA)
monitors the distribution and use of controlled substances, while the FDA monitors
adverse drug events. We may disclose your PHI to such agencies where required by
the agency so that the agency can carry out its required activities. Related to
this, some private businesses, such as the manufacturers of medications and medical
devices, are legally required to conduct post marketing surveillance in order to
ensure the safety of their products. Disclosing your PHI for such surveillance may
be necessary. A number of state agencies also conduct health care quality and safety
activities, for which we may disclose your PHI. For example, some states maintain
a controlled substance monitoring program and require that we report to the state
the prescriptions for controlled substances that we dispense to you.
Federal and state government health care insurance programs:
If you apply for and receive benefits from federal and state health care
programs, such as Medicare or Medicaid, your PHI may be disclosed to the agency
granting these benefits. If you are employed by a business that is required to carry
workers' compensation insurance, and you are injured in such a way that the workers'
compensation plan covers your health care, it may be necessary to disclose you PHI
to the workers' compensation plan. Such plans have a right to conduct audits, inspections
and investigations of our activities and your activities, and where required, we
will disclose your PHI for these activities.
Public health and safety: There are several federal and state laws that require
health care providers to report to various government agencies matters related to
public health. If your physical or mental health condition and illness is of a nature
that requires that it be reported, then we will disclose your PHI to the appropriate
government agency in order to comply with these laws. In addition to reporting about
physical and mental health conditions and illnesses, we may also disclose your PHI
to government agencies in other situations where we are required to submit reports,
such as suspected domestic, child or elder abuse or neglect.
Law enforcement activities:
A number of federal, state and local government agencies are charged with
enforcing the health care and drug laws, and other laws in relations to the health
care products and services that we may provide to you. In addition, as a state licensed
pharmacy, a variety of federal, state and local health care agencies, such as the
state board of pharmacy, regulate our activities. These agencies may engage in a
number of activities designed to monitor and improve federal and state health care
programs and systems, including conducting of inspections and investigations of
our activities and the health care products and services that we provide to our
patients. At any time we are required by federal or state laws, or by court order,
subpoena of other legal mandate, to disclose your PHI we will do so as necessary.
Legal disputes: Lawsuits and other legal disputes are common today, and depending
on the issues, may involve your PHI that we possess. In the event that you are involved
in a lawsuit or other legal proceeding, whether as a plaintiff or a defendant, and
without regard to the basis for the lawsuit, such as medical malpractice or divorce,
we will disclose your PHI when required to comply with a court order, subpoena,
discovery proceeding, such as a deposition, or other legal mandate served upon us.
We will attempt to notify you prior to the disclosure if you are not the party to
the legal dispute requesting your PHI so that you and your attorney can determine
whether you want to take legal actions to prevent disclosure of your PHI.
Disclosures for the benefit of you and others:
Events can occur where we would use and disclosure your PHI for your benefit
and to prevent or reduce the risk of harm to you. For example, if you are in a car
accident and are unconscious in a hospital emergency room and the emergency room
medical staff calls us with a request for your PHI, we may disclose it for the purpose
of assisting in your prompt medical treatment. The same is true if a family member,
friend or caregiver contacts us in an emergency situation, or where an emergency
situation is not present, but we have reason to believe you are at risk of harm
or serious injury and we believe that disclosing your PHI will assist them in caring
for you. We may also disclose your PHI upon your death to a funeral director, embalmer,
medical examiner or coroner's office to assist them in carrying out their legal
responsibilities related to your death. Finally, we may disclose your PHI where
necessary to protect the health and safety of others.
Disclosures for national security and intelligence:
We are legally required to disclose your PHI when necessary to national security
and intelligence and counter-intelligence activities. Any disclosure for these purposes
would be made only to authorized government officials.
Disclosures if you are in the military or a veteran:
We may disclose your PHI, if you are a member of any branch of the armed
services, whether on active or reserve status. If you are a veteran, we may release
your PHI. Particularly if you are receiving health care products and services from
the Veterans Services. Any disclosure for these purposes would be made only to authorized
Disclosures of a miscellaneous nature:
We may be required to disclose your PHI if you are placed into custody of a federal
or state correctional system if necessary to protect the health and safety of you
and others. Health care is an area where much research is being conducted, and we
may disclose your PHI for purposes of a research project, but only if we are satisfied
that the research project has been approved by a responsible institutional review
board and the research project has established adequate methods to protect your
privacy. Much health care research is sponsored through organizations that conduct
fundraising activities, and we may inquire with you using your PHI to determine
your interest in participating in or otherwise supporting a fundraising activity.
Finally, given the national need for organ donations, we may disclose your PHI to
organizations that manage organ transplantation programs.
If you have any questions about any of the uses and disclosures of your PHI as described
above, Please contact our Privacy Officer at the address or telephone number listed
at the beginning of this document.
Uses and Disclosures not Contained in this Notice
If a use and disclosure of your PHI is not contained in this Notice, we will
obtain your written authorization before the use and disclosure. You may have the
right to refuse to authorize the use and disclosure, or if you grant the authorization,
to revoke the authorization at any time. If such authorization is requested, we
will provide you with a form that describes the proposed use and disclosure and
your rights related to the requested authorization.
HIPAA requires that we give you this "Notice of Privacy Practices" and make a good
faith effort to obtain your written acknowledgement that you were given this notice.
Upon giving you this Notice, you will be asked to sign a document acknowledging
that you received this notice. We appreciate your cooperation in reviewing this
notice and in giving us your written acknowledgment.
HIPAA also requires that this Notice, at a minimum, cover the following three
1. How we will use and disclose your personally identifiable health information.
2.Your rights with respect to your personally identifiable health information.
3.Our legal duties to protect the confidentiality of your personally identifiable
In preparing this Notice, we made every effort to comply with this HIPAA requirement.
Also, you should be aware that the Federal regulation HIPAA does not take precedence
over State Law when the State Law is more strict. You may have additional protections
under State Law.
Please consult our Privacy Officer if you have any questions or want more information
concerning your health care and privacy rights under HIPAA or the laws of our state,
or our privacy practices. Also, you should consult our Privacy Officer if you wish
to file a complaint about our privacy practices or if you believe we have violated
any of your rights as described in this Notice.
Thank you for allowing us the privilege of being your pharmacy, we look forward
to providing you with high quality health care products and services that will help
to keep you healthy.